Frequently Asked Questions
What are the available payment methods?
We accept payments via credit card, bank transfer, and electronic payment platforms. All payments are processed securely to protect your personal information.
When will I receive my order?
We ship and deliveries throughout Ecuador, with delivery taking three to five business days depending on your location. The delivery cost will be determined before you finalize your purchase.
For deliveries to the Galapagos Islands, please contact us via WhatsApp to confirm delivery feasibility: 0991787121
Immediate deliveries
Same-day delivery depends on product size and availability. Check coverage. We offer 24/7 virtual assistance.
Purchases made before 2pm will arrive the same day
What is the refund policy?
New Store Gye offers its customers the option to return certain products to our offices in Guayaquil, Ecuador. Each product listing specifies whether it is "Returnable" or "Non-Returnable."
How much does shipping cost?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping price before completing your purchase.
